How ordering, specification, customisation, and delivery work at InnSupply — the answers procurement teams ask for before their first request.
No. InnSupply quotes every order per property, because hotel supply pricing depends on quantities, materials, customisation, and the delivery destination. Buyers build a specification on the site — product families plus quantities — and submit it as one structured quote request. There is no public price list and no checkout.
Add product families to your specification from any category page, set quantities, and submit the request with your property details. A complete specification pack — specs, compliance notes, and quantities — lands in your inbox within 2 business hours. Samples and pricing follow once quantities and the delivery destination are confirmed.
Typical minimums are 100 sets for bed linen, 300 sets for towels, 200 pieces for napkins, and 100 pieces for duvets and pillows. Minimums are confirmed per order, and mixed-item orders across departments are welcome — one property order can combine linen, terry, amenities, and equipment.
Yes. One specification can span all seven supply departments — guest room, bathroom, amenities, tabletop and dining, kitchen, housekeeping, and lobby. Pre-built hotel packages bundle the common department combinations for pre-openings, renovations, and replacement programmes.
Yes. Sampling is a standard step in the procurement flow: after the specification is submitted, samples and strike-offs are produced for sign-off before the order is placed. Spec and sample confirmation typically takes about a week.
InnSupply supplies hotels, resorts, and serviced apartments across seven departments: guest room (bed linen, duvets, pillows, mattresses, drapery), bathroom (towels, bathrobes, bath mats), guest amenities (soaps, dental kits, slippers, vanity kits), tabletop and dining (porcelain, glassware, flatware, table linen), kitchen (chafing dishes, buffet equipment), housekeeping (service carts, trolleys, in-room appliances), and lobby (luggage trolleys, stanchions, waste bins).
Hotel bed linen is available from 200 to 1000 thread count in 100% cotton or polycotton, in percale, sateen, satin stripe, and jacquard weaves. Standard sizes cover Twin, Queen, King, and Super King, in plain white or made to order. Most mid-range hotels specify 200–300TC; upper-upscale and luxury properties typically specify 400TC and above.
The bath towel programme spans 500 to 650 gsm, the densities hotels specify for durability through commercial laundering. Bath, hand, and face towels come in standard hospitality sizes — bath towels from 70×140 cm up to 80×160 cm — with plain weave, dobby border, jacquard, and embroidered finishes.
Duvet sizes are matched to the bed: a King bed (180×200 cm) takes a 230×220 cm duvet, a Queen bed (180×200 cm) a 200×220 cm duvet, and a Super King (200×200 cm) a 250×220 cm duvet. Down duvets are available with goose or duck down fill up to 95% down content, with fill weight customisable per order.
Hotels stock linen in "par" — complete sets per bed and bathroom. Properties with an on-premise laundry typically run 3 par; properties that outsource laundering usually need 4 par to cover transit days. The free PAR calculator turns your room count and bed mix into opening quantities and loads them straight into a specification request.
Yes. Branding options include logo embroidery, woven labels, jacquard weaving, yarn-dyed borders on towels, ID thread colours on bed linen, and printed or fabric packaging for amenities and slippers. Artwork approval and strike-offs add roughly 10 days to the production schedule.
Yes. Products are made to order, so custom sizes, colours, weights, and finishes are standard practice — from non-standard mattress dimensions to colour-matched decorative runners. Approved specifications are kept on file so reorders repeat the same construction, colour, and finish.
Typical production for made-to-order hotel textiles is 30–45 days, plus about 10 days when custom branding is included and about 7 days for final QC, packing, and consolidation. Every real order receives confirmed dates on the order confirmation.
Sea freight typically takes 30–40 days and air freight 5–8 days, depending on the destination. The lead-time planner works backwards from your opening or delivery date through production, QC, and freight so you know when to confirm specs and place the order.
Yes. InnSupply serves hotel projects worldwide, with offices in Istanbul, Dubai, Nijmegen, Kleve, and Niagara-on-the-Lake, and a production office in Shenzhen. Delivery terms and freight routing are confirmed per order with the quote.
Plan four to five months before opening for sea freight. That covers spec and sample sign-off, 30–45 days of production, branding and QC, 30–40 days of sea freight, and a two-week on-site buffer for receiving, laundering, and par setup before the first guest arrives. Air freight compresses the freight leg to about a week when the timeline is tight.
The common contract standards are BS 7177 for mattresses and bedding, BS 5867 for curtains and drapes, NFPA 701 for flame-propagation of drapery in North America, and IMO FTP for marine and cruise projects. Which standard applies depends on the textile and the jurisdiction — the material library maps each standard to the fabrics that pass it.
Textiles are available with OEKO-TEX certification, which tests fabrics for harmful substances. On the equipment side, beverage dispensers and electric buffet equipment carry CE and SGS marks, and soup warmer bodies use 304 stainless steel. Certification requirements are confirmed per specification, and compliance notes are included in every specification pack.
Yes. Options include OEKO-TEX certified fabrics, washed linen and linen-cotton blends, and eco-friendly paper or fabric packaging for amenities and slippers in place of plastics. Sustainability requirements can be set per specification, and the sustainable linen guide covers the trade-offs.
InnSupply works with procurement managers, executive housekeepers, F&B managers, and pre-opening and renovation teams at hotels, resorts, and serviced apartments. Orders range from single-department replacement stock to full-property pre-opening programmes.
InnSupply is headquartered in Istanbul, Türkiye, with offices in Dubai, Nijmegen (Netherlands), Kleve (Germany), and Niagara-on-the-Lake (Canada), and a production office in Shenzhen, China.
Email [email protected], use the contact form, or ask the on-site concierge. Specification requests receive a complete spec pack within 2 business hours; general inquiries are answered within one business day.
Select product families, add quantities, and send a single specification instead of browsing a raw supplier catalogue.
InnSupply
Specification concierge